Reference

What You Agree To When You Use pusatgame

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how deposits via DANA, OVO, and GoPay are handled to how account access is managed.

Account EligibilityDANA, OVO, GoPay DepositsWithdrawal ConditionsAccount Suspension PolicyJurisdiction & Eligible Regions
pusatgame What You Agree To When You Use pusatgame
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Data Handling

We collect only what is needed to run your account — your registered mobile number, wallet details for DANA, OVO, or GoPay, and transaction history. We do not sell this data to third parties.

Account Security

Login to your account uses a one-time PIN sent to your registered number. If you suspect unauthorised access, lock your account immediately from the security settings and contact support.

Data Retention

Transaction records and account activity logs are retained for the period required by applicable local law. You may request a summary of your account data by contacting support directly.

Requesting Changes

To update your registered wallet — for example, switching from OVO to GoPay as your primary withdrawal destination — submit a request through live chat with your account verification details ready.

CONTACT US DIRECTLY

Reach Us About Any Terms Question

Team online

Live Chat

Open the chat window from any page in your account. Our Indonesia support team is available around the clock for questions about terms, account access, and wallet issues.

Email Support

Send detailed questions — such as requests to review a suspended account or dispute a logged transaction — to our support address. We aim to respond within one business day.

Account Help Centre

The Help Centre inside your account covers the most common terms queries, including withdrawal conditions, DANA and OVO deposit rules, and how to request account changes.

Common Questions About These Terms

These questions cover what players in Jakarta and across Indonesia ask most about how our terms affect their account, payments, and access. If your question is not here, our live chat team can walk you through the specific clause.

Access depends on local law and is available in regions where it is permitted. Check your local regulations before opening an account — we cannot make that determination on your behalf.

Duplicate accounts are against our terms. If found, we may suspend both accounts and hold any balance for review until identity verification is completed through our support team.

Yes, but it requires a manual review. Contact support via live chat, confirm your identity, and provide the new DANA, OVO, or GoPay wallet details before submitting your next withdrawal request.

Raise the dispute within seven days of the activity date. Open a live chat, give the transaction reference and date, and our team will check the account log and get back to you.

We post the updated version on this page. Continuing to log in and use your account after the revision date counts as your acceptance of the new terms.

Yes. Contact support and ask for an account data summary. We will prepare a record of the transaction history and account details we hold, in line with our data retention policy.